FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently ship throughout the United States. Free local pickup is also available in Katy, Texas. Shipping rates and available delivery options will be shown at checkout.
How long does shipping take?
All items are made to order, so processing times may vary by product. Please allow the processing time listed on the product page before shipment. Once shipped, most orders arrive within 3–7 business days, depending on the carrier and destination.
How do I track my order?
Once your order ships, you will receive an email with your tracking information. Please allow up to 48-72 hours for tracking updates to appear. If you have not received tracking after your listed processing time, contact us for help.
Returns
How do I return an item?
Because our products are made to order, we do not accept returns or exchanges. However, if there is an issue with your order due to an error on our part, please contact us within 48 hours of delivery and include clear photos. If your return is approved, the item must be sent back to us before store credit can be issued. If your order was damaged during shipping, we will assist with opening a claim through USPS.
General
Are your products handmade?
All Haley Eliza Co.™ designs are originally created by Haley. Products are professionally printed and carefully prepared or packaged for you. Each listing will include specific details about how that item is made.
Can I make changes to my order after placing it?
Please review your order and personalization carefully before checking out. Because products are made to order, changes and cancellations are not guaranteed once production has started. Contact us as soon as possible if you notice an error.
How do personalized orders work?
Enter the requested name, wording, colors, or other details in the personalization box before adding the item to your cart. Please double-check spelling and capitalization, as your order will be created using the information submitted.
How can I contact you about my order?
Please contact us through our website contact form or by email. Include your name, order number, and a description of what you need help with. Please allow 24–48 business hours for a response.